Knowledge Base

Your self-help resource for the most frequently asked questions about our products.

This is currently only showing FAQs for Junctions and TRANSYT.

If, when logging in you, you get an error message starting with the phrase “Unable to connect to the login service” this could be due to a number of reasons:

(A) It could be a temporary blip to our own cloud-based licensing service, in which case simply try again in a minute or two to see if you can log in

(B) If you are trying to log into either Junctions or TRANSYT, it might be due to the fact that you are registered on the TRL Software Portal under your organisation, but you have not yet been allocated a Junctions or TRANSYT licence.  In which case you can check by logging into the TRL Software Portal.  If that works, you should contact your local administrator to allocate you a licence to the product you wish to use.   (TRL can provide you with a list of local admins, if you don’t know any.)

(C) If you cannot access the product nor the TRL Software Portal, then it is most likely that your device’s configuration is blocking access to the required internet addresses required for the TRL licensing system to function correctly.  The following address should be white-listed if there is any issues of access.  (Cybersecurity and antivirus solutions can sometimes block access unless these addresses are white-listed.)

If none of the above works, then please contact TRL Software for support in the usual way.

If, when logging in you, you get an error message starting with the phrase “Unable to connect to the login service” this could be due to a number of reasons: (A) It could be a temporary blip to our own cloud-based licensing service, in which case simply try again in a minute or two to see if you can log in (B) If you are trying to log into either Junctions or TRANSYT, it might be due to the fact that you are registered on the TRL Software Portal under your organisation, but you have not yet been allocated a Junctions or TRANSYT licence.  In which case you can check by logging into the TRL Software Portal.  If that works, you should contact your local administrator to allocate you a licence to the product you wish to use.   (TRL can provide you with a list of local admins, if you don’t know any.) (C) If you cannot access the product nor the TRL Software Portal, then it is most likely that your device’s configuration is blocking access to the required internet addresses required for the TRL licensing system to function correctly.  The following address should be white-listed if there is any issues of access.  (Cybersecurity and antivirus solutions can sometimes block access unless these addresses are white-listed.) If none of the above works, then please contact TRL Software for support in the usual way.

If this message (or similar) starts to pop up when you try to log into either TRANSYT or Junctions, it is likely due to a known issue that can affect some older versions of Junctions 10, Junctions 11 and TRANSYT 16.

image.png

Please switch to using the most recent version of the product you are trying to log into, which you can download from https://my.trlsoftware.com/download.
If you’re already using the most recent version, or if updating doesn’t make any difference, please let us know.

If this message (or similar) starts to pop up when you try to log into either TRANSYT or Junctions, it is likely due to a known issue that can affect some older versions of Junctions 10, Junctions 11 and TRANSYT 16. image.png Please switch to using the most recent version of the product you are trying to log into, which you can download from https://my.trlsoftware.com/download. If you’re already using the most recent version, or if updating doesn’t make any difference, please let us know.

If you have clicked on the Choose Password link in your welcome email and it is no longer active, or you need any assistance with resetting your password, please contact TRL Support at software@trl.co.uk.

If you have clicked on the Choose Password link in your welcome email and it is no longer active, or you need any assistance with resetting your password, please contact TRL Support at software@trl.co.uk.

The latest versions of both Junctions 10 and Junctions 11 can be found in the Downloads section inside the TRL Software Portal.

Note that a subscription licence for Junctions allows you to use either Junctions 10 and Junctions 11.  Both can reside on your device, and you simply use the same login credentials for both versions.  This gives flexibility for situations where a client is using or wanting you to use a specific version of Junctions.

(Updated April 2025)

 

The latest versions of both Junctions 10 and Junctions 11 can be found in the Downloads section inside the TRL Software Portal. Note that a subscription licence for Junctions allows you to use either Junctions 10 and Junctions 11.  Both can reside on your device, and you simply use the same login credentials for both versions.  This gives flexibility for situations where a client is using or wanting you to use a specific version of Junctions. (Updated April 2025)  

To view a video on how to assign a licence, please click here.   Please note that although this video talks about Junction 10, it is the same process required for subscriptions to the following products:  Junctions 11, TRANSYT 16, TRANSYT 17

Otherwise follow these steps:

If you are an Organisation’s admin on the TRL Software Portal  then you will have the ability to assign licences to yourself and/or other users in the organisation. If you are not, then simply contact your Organisation’s admin in order to get them to assign you a licence.

In order to assign a licence, you can follow these steps:

  1. Log into the TRL Software Portal – my.trlsoftware.co.uk – and navigate to the ‘Users’ page.
  2. Locate the user you wish to assign a licence to and click on the ‘Update Licence’ button for that user. It is in the actions column. You can do this for yourself as well, just look for your name.
  3. A popup will appear called ‘Update Licence’ and you will notice a text box under Licence Permissions
  4. This is where you can assign the user a licence (if one is available) to use J10.
  5. Simply click in the text box and select from the drop down ‘JUNCTIONS’ or ‘TRANSYT’ or both, as appropriate.
  6. Click Save

A licence will now be assigned to that user, or yourself, and they can now start up the relevant TRL software product, and use their username and password to log into the software.

(Updated April 2025)

To view a video on how to assign a licence, please click here.   Please note that although this video talks about Junction 10, it is the same process required for subscriptions to the following products:  Junctions 11, TRANSYT 16, TRANSYT 17 Otherwise follow these steps: If you are an Organisation’s admin on the TRL Software Portal  then you will have the ability to assign licences to yourself and/or other users in the organisation. If you are not, then simply contact your Organisation’s admin in order to get them to assign you a licence. In order to assign a licence, you can follow these steps:
  1. Log into the TRL Software Portal – my.trlsoftware.co.uk – and navigate to the ‘Users’ page.
  2. Locate the user you wish to assign a licence to and click on the ‘Update Licence’ button for that user. It is in the actions column. You can do this for yourself as well, just look for your name.
  3. A popup will appear called ‘Update Licence’ and you will notice a text box under Licence Permissions
  4. This is where you can assign the user a licence (if one is available) to use J10.
  5. Simply click in the text box and select from the drop down ‘JUNCTIONS’ or ‘TRANSYT’ or both, as appropriate.
  6. Click Save
A licence will now be assigned to that user, or yourself, and they can now start up the relevant TRL software product, and use their username and password to log into the software. (Updated April 2025)
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