Online Store Help
Making a purchase
Locate the item you wish to purchase by following a ‘buy now’ or ‘add to cart’ link from a product page. The product detail pages show the various licence types and other items that are available to buy online. Please note that they do not include products that are customisable and therefore require a quote, and does not include corporate licences, network licences or multiple standalone licences. To enquire about these options, please contact us.
Click on the appropriate ‘Add to Cart’ or ‘Buy Now’ button to add the item to your order.
Viewing your order
After adding an item, you will be taken to the Cart page. From here you can remove items or change the quantities. (If you change a quantity, the price will automatically update. You can also press the ‘Update Cart’ button to refresh the page.) To return to the product pages to add more items, use the links or press the Back button on your browser. When your order is complete, press the ‘Checkout’ button.
Checkout: customer details
Checkout: summary and licence agreement
Maintenance agreements
Tax charges
The tax applied depends on the invoice address as follows:
UK: VAT is added at current UK rates.
EU: After entering your contact details, you will be asked for your VAT number. This will be used against your order and no tax will be applied. If you do not enter a number, VAT at current UK rates will be added.
Rest of World: No tax is applied.
Checkout: payment
On the payment page you need to enter your purchase order number. After placing your order you will receive an email confirmation, and the product(s) will be dispatched following order and payment verification by the Software Bureau.
TRL Software will invoice you automatically. UK customers are invoiced when the goods are dispatched; overseas customers are invoiced before the goods are dispatched.