Knowledge Base

Your self-help resource for the most frequently asked questions about our products.

This is currently only showing FAQs for Junctions and TRANSYT.

If you have clicked on the Choose Password link in your welcome email and it is no longer active, or you need any assistance with resetting your password, please contact TRL Support at software@trl.co.uk.

If you have clicked on the Choose Password link in your welcome email and it is no longer active, or you need any assistance with resetting your password, please contact TRL Support at software@trl.co.uk.

The latest versions of both Junctions 10 and Junctions 11 can be found in the Downloads section inside the TRL Software Portal.

Note that a subscription licence for Junctions allows you to use either Junctions 10 and Junctions 11.  Both can reside on your device, and you simply use the same login credentials for both versions.  This gives flexibility for situations where a client is using or wanting you to use a specific version of Junctions.

(Updated April 2025)

 

The latest versions of both Junctions 10 and Junctions 11 can be found in the Downloads section inside the TRL Software Portal.Note that a subscription licence for Junctions allows you to use either Junctions 10 and Junctions 11.  Both can reside on your device, and you simply use the same login credentials for both versions.  This gives flexibility for situations where a client is using or wanting you to use a specific version of Junctions.(Updated April 2025) 

To view a video on how to assign a licence, please click here.   Please note that although this video talks about Junction 10, it is the same process required for subscriptions to the following products:  Junctions 11, TRANSYT 16, TRANSYT 17

Otherwise follow these steps:

If you are an Organisation’s admin on the TRL Software Portal  then you will have the ability to assign licences to yourself and/or other users in the organisation. If you are not, then simply contact your Organisation’s admin in order to get them to assign you a licence.

In order to assign a licence, you can follow these steps:

  1. Log into the TRL Software Portal – my.trlsoftware.co.uk – and navigate to the ‘Users’ page.
  2. Locate the user you wish to assign a licence to and click on the ‘Update Licence’ button for that user. It is in the actions column. You can do this for yourself as well, just look for your name.
  3. A popup will appear called ‘Update Licence’ and you will notice a text box under Licence Permissions
  4. This is where you can assign the user a licence (if one is available) to use J10.
  5. Simply click in the text box and select from the drop down ‘JUNCTIONS’ or ‘TRANSYT’ or both, as appropriate.
  6. Click Save

A licence will now be assigned to that user, or yourself, and they can now start up the relevant TRL software product, and use their username and password to log into the software.

(Updated April 2025)

To view a video on how to assign a licence, please click here.   Please note that although this video talks about Junction 10, it is the same process required for subscriptions to the following products:  Junctions 11, TRANSYT 16, TRANSYT 17Otherwise follow these steps:If you are an Organisation’s admin on the TRL Software Portal  then you will have the ability to assign licences to yourself and/or other users in the organisation. If you are not, then simply contact your Organisation’s admin in order to get them to assign you a licence.In order to assign a licence, you can follow these steps:
  1. Log into the TRL Software Portal – my.trlsoftware.co.uk – and navigate to the ‘Users’ page.
  2. Locate the user you wish to assign a licence to and click on the ‘Update Licence’ button for that user. It is in the actions column. You can do this for yourself as well, just look for your name.
  3. A popup will appear called ‘Update Licence’ and you will notice a text box under Licence Permissions
  4. This is where you can assign the user a licence (if one is available) to use J10.
  5. Simply click in the text box and select from the drop down ‘JUNCTIONS’ or ‘TRANSYT’ or both, as appropriate.
  6. Click Save
A licence will now be assigned to that user, or yourself, and they can now start up the relevant TRL software product, and use their username and password to log into the software.(Updated April 2025)
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